K. Kamalakannan, G. Anandharaj
The main object of this survey is to evaluate the customer sophistication by using the Big Data with crowdsourcing. It is to increase the customer satisfaction and loyalty. Now a day, the customer satisfaction is aimed to improve the target profits. It focuses on the outcomes from crowdsource officials, data providers and big data analytics. At present, the Big data dominates the commerce and business. It is going to transform into crowdsourced business intelligence. It can explore the big benefits from a customer satisfaction. The companies are largely able to understand and monetize their customers.
Big Data, Crowd Sourcing, Customer sophistication, CX Analysis, Prescriptive, Predictive, Diagnostic and Descriptive, etc.