Manasa J, Anu Revamma Parvathi
It is evident that globalization has brought in technological advancements in every walk of human life. Technology has not only eased the work of human beings but also has connected all the corners of the world. The business environment in order to create a conducive atmosphere to sustain competition should place innovation as a prime strategy. In the organization, since human resources play a primary role in converting the business vision into reality, more scope for broadening their exposure is required. Artificial Intelligence has occupied a predominant role in the present innovative business world where more and more such applications are easing the work of human resources. Artificial Intelligence is a simulation of human intelligence. It is a computer based machine which is programmed to function like human beings. Chatbot is one such innovation in the field of Artificial Intelligence which has aimed at improving the tedious Humans Resources functions. This study focuses on the scope of Chatbot, its usefulness and its implications on the future business world.
Human Resource, Artificial Intelligence, Chatbots, employees, HR